As a small business or entrepreneur in the tourism sector, providing personalized services and ensuring customer satisfaction at all times is a huge challenge, especially given the changing face of the global leisure traveler, currency fluctuations and global instability. Anticipating these changes and handling every small but important aspect of your business is extremely crucial. Managing your website, reservation management, planning trip itinerary, responding to customer queries, airbnb listing & support, billing and accounting along with delivering an unforgettable customer support to clients certainly requires some extra help. Not only that, every small business needs to focus on flexible deployment of resources at the optimal levels to seamlessly handle peak seasons along with the lean.
At GetFriday Ace, we can tailor and deliver cost effective solutions to overcome these challenges and improve your business efficiency by letting you focus exclusively on what you should: on- ground hospitality. Be it reservation handling, vacation home management or 3rd party website hosting such as airbnb management services or keeping a line open for customer queries at all times, we have the ability to seamlessly integrate our solutions to existing processes. And this assurance comes through our rich expertise in handling businesses on vacation home listing portals like Airbnb, HomeAway, etc.
In a nutshell, GetFriday Ace assists vacation home owners and travel agencies on vacation home management, trip itinerary preparation, reservation management and customer support services. Ace can help you deliver the perfect vacation experience to your customers.
- Reservations (Booking requests, Quotes, Guest follow ups, Itinerary)
- Lead Management (Lead Generation, Lead database, Queries, Sales conversion)
- Website (Building, Hosting & Management, Updating photos)
- Feedback (Follow up, Post reviews, TripAdvisor)
- Scheduling (Availability Calendar, Room inventory)
- Vendor Management (Plumbing, Housekeeping, Maintenance, Contracts)
- Sales (Performance analysis, Sales reporting)
- Marketing (Campaign management, Online marketing, Newsletters)
- Accounting (Invoicing, Billing, Refund processing)
- Content (Location research, Best places to visit, Things to do)
- Vacation Home Management
- Trip Itinerary
- Airbnb support/Management